07740 284913

enquiries@epc-south.co.uk

Terms and Conditions

Terms and Conditions Terms and Conditions for the supply of services on this website.

Our Agreement These terms and conditions are the terms and conditions upon which EPC South makes the website available to you and any services which are accessible via the website.

Use of Website 1. The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. 2. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the website as long as the link does not portray EPC South or its products in a false, misleading or otherwise offensive manner or claim any association with EPC South. 3. You will not use any EPC South logo or other proprietary graphic or trademark as part of the link, without our written consent.

Price 1. We must receive payment in full before your certificate can be delivered. Our acceptance of your order brings into existence a legally binding contract between us. 2. The prices payable for the service that you order will be confirmed prior to the survey. 3. Payment will be accepted by cash, cheque or Internet transfer. Details will be shown on your invoice.

Delivery and Performance 1. We will send one of our assessors to the property to carry out the assessment as soon as is possible, subject to access.  2. We aim to complete most orders within 48 hours of instruction, access permitting.

Cancellation by Us   We reserve the right to cancel the contract between us if:  1. we have insufficient personnel to carry out your order;  2. our personnel do not work in your area; or  3. Your order was listed at an incorrect price due to a typographical error. If we do cancel the contract we will notify you by telephone or email and we will either offer an alternative or refund any fee paid as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered or for any other reason.

Liability 1. The Energy Performance Certificate (the “Certificate”) which you obtain as a result of the visit from our personnel is produced using the Government approved RDSAP software. We can only use this method and cannot alter a certificate, unless there has been an error with the data input, in which case we will provide a revised certificate. 2. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation. 3. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 4. We reserve the right to make changes to our website, policies and these terms and conditions at any time.

Notices & Grievances         If you have any complaints or queries regarding your Energy Performance Certificate or our services please contact Simon Godrich in the first instance:

By telephone : 07740 284913     If by post to : EPC South, to:17 Burgundy Close, Locks Heath, Southampton, Hants, SO31 6PS

Marked for the attention of: Simon Godrich                     By email to: simon@epc-south.co.uk